Business Working Better: News and Blog

Pinnacle’s news page tells you about latest projects and achievements.  Please understand that confidentiality sometimes prevents disclosure of client names immediately.

Surface Ripples – William’s blog – carries thought-leading articles and comments to provoke discussion.

We’re all having to manage in the face of a global pandemic.  I’ll be producing a series of articles about what I have learnt for the future.

What’s important now is how we keep our customers happy. For example, how easy is it (honestly) for them to get through to your “Help Desk”? How often is your service based on false assumptions? Have you identified the people who really make a difference?

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